Knowledge Base for Investigators

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Knowledge Base for Patients

Browser Recommendations and Settings

The following browser recommendations will improve your experience using inCytes.

We recommend that you use the latest version of Chrome, Firefox, Microsoft Edge, or Safari for the best inCytes experience.

Browser Troubleshooting

1. Make sure your internet connection is stable

Try to open a new website you have never visited before. If it uploads, everything is ok with your internet.

2. Check supported browser versions.

3. Clear your browser's cache.

Clearing your browser's cache may help to resolve problems with displaying your report.

4. Try a different browser and/or move to a different computer.

You may find it helpful to have more than one browser installed on your computer. If you run into problems using inCytes, moving to another browser may resolve your issues. You can also try moving to a different computer to see if the problem persists. This may help to discern whether your issue was a problem with your browser or computer, or with inCytes.

5. Still having problems?

If the issue persists in several browsers, and on different computers, please report your problem to

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