The following browser recommendations will improve your experience using inCytes.
We recommend that you use the latest version of Chrome, Firefox, Microsoft Edge, or Safari for the best inCytes experience.
1. Make sure your internet connection is stable
Try to open a new website you have never visited before. If it uploads, everything is ok with your internet.
Clearing your browser's cache may help to resolve problems with displaying your report.
You may find it helpful to have more than one browser installed on your computer. If you run into problems using inCytes, moving to another browser may resolve your issues. You can also try moving to a different computer to see if the problem persists. This may help to discern whether your issue was a problem with your browser or computer, or with inCytes.
If the issue persists in several browsers, and on different computers, please report your problem to firstname.lastname@example.org.