How to Change My Password

How to Message Team Members

Can I Have a Trial/Demo Version of the inCytes™ App?

Can Two Users in the Same Circle Have the Same Team Members?

How do I Choose and Set Up the Right Account(s)?

How to Edit a Case

How to Edit the Survey Completion Date

How to Edit Patient Contact Information

How to Find a Case

How to Find PHI

How to Send Patient Surveys

How do I See all My Cases/Patients/Circles/Tasks?

How to Contact My Patients in inCytes™

How do I Remind Patients to Complete Surveys?

Can the Investigator Create Two Cases for One Patient within One Circle?

Can I Create a Case without Sending an Enrollment Email to the Patient?

Will the Patient receive an SMS reminder if they are not registered on the Patient Portal?

Can I Select the Protocol Version when I'm Adding a New Case?

Can I Email My Patients to Remind Them of a Survey?

What if My Patient Doesn’t Want to Provide Their Email Address?

How Will I Know A Survey is Due for My Patient?

Why is My Patient Not Receiving the Email?

What is the Difference Between Adding a Case vs Adding a Patient?

Can I Enroll the Same Patient into Multiple Circles?

I Can’t Create a Case. How to Troubleshoot Case Creating Issues

How to use SMS for patient onboarding?

How to Resend a Survey Reminder to a Patient?

How to Create a Circle

How to Archive or Restore My Circle

How to Leave a Circle

How to Message Circle Members

How to Accept an Invitation to a Circle

How to Become a Funder

How to Start or Stop Funding a Circle Member

Where Can I Find Circle Statistics?

Can I Add a Link to the Circle Description?

How to Re-assign Circle Administration

Can I Select Which PROMs to be Displayed in the Patient's Report?

How to Add Indication/Treatment to Patient Report

How to Edit an Existing Report

How to Remove the Report

How to Edit the Name of the Report

Is the Existing Report Automatically Updated with the New Data?

Can I Select a Scoring Group as a Cohort Filter?

Can I Add the Date to the Scoring Group?

Can I Select the Date to Compare Data/results in the Report Builder?

How to Find the Required Task

How to Reassign Tasks (for Service Providers)

How to Make Patients' PI Data Visible to Service Providers

Can I Request a Change in the Protocol?

Can I Change the Order of the Surveys in My Protocol Version?

Can I Limit Completing the Survey for Patients When It’s not Relevant Anymore?

Can I Assign More Than One Delegate for the Survey so they can Assist in Completing Surveys?

Browser Recommendations and Settings

Do You Have a Mobile App?

How to Whitelist inCytes™ Email Address

What Should I Do if I Notice a Mistake/Unlocalized Text/a Bug in the App?

How to Bookmark Pages on Any Browser

How to Bookmark inCytes™ to My Browser?

I have problems with access to the app tabs

I can’t fund the user while inviting him