Knowledge Base for Investigators

Searching for patient related article? Navigate to the 
Knowledge Base for Patients

Changing Password

We recommend you write down your password or use the password manager so you don't forget it.


Caution: You have 5 attempts to change your password at once; after that, this option will be blocked for you for 2 hours.

To change your password, follow the steps below:

  1. Click Profile at the navigation bar
  2. Click CHANGE PASSWORD at the top right of the screen (next to EDIT)
  3. Enter the existing password
  4. Enter your new password and confirm it
  5. Click SAVE
How to Change My Password 2

OR

  1. Log out, then click FORGOT YOUR PASSWORD? under the Password field
  2. Enter your email
  3. Click SUBMIT
  4. Find the email from no-reply in your mailbox. Enter the access code that has been sent to your email
  5. Enter your new password and confirm it
  6. Click RESET PASSWORD
  7. Sign in with your new password/with your new credentials
How to Change My Password 1

Search keywords:

Haven't found a solution?

CONTACT US