Knowledge Base for Investigators

How to Resend an Invitation to a Patient
How to Resend a Survey Reminder to a Patient?
How to use SMS for patient onboarding?
Push Reminders
Commencement Date
Sponsorship Agreement (June, 2022)
RegenMed Standard Non-Disclosure Agreement (May, 2022)
inCytes™ Patient Consent (June, 2022)
Product/Service Charges and Payment Terms
Standard Definitions
I Can’t Create a Case. How to Troubleshoot Case Creating Issues
I can’t sponsor the user while inviting him
I have problems with access to the app tabs
Invoicing
Can I Enroll the Same Patient into Multiple Circles?
What is the Difference Between Adding a Case vs Adding a Patient?
Cookie Policy
Why is My Patient Not Receiving the Email?
Gestattungsvertrag inCytes™
Convenio de Licencia inCytes™
Accord de Licence inCytes™
Methods of Patient Enrollment
How Will I Know A Survey is Due for My Patient?
How will I Know if a Patient Completed Registration?
What if My Patient Doesn’t Want to Provide Their Email Address?
Granting Access to Data for Service Providers
Can I Email My Patients to Remind Them of a Survey?
How to Bookmark inCytes™ to My Browser?
How to Bookmark Pages on Any Browser
Can I Select the Date to Compare Data/results in the Report Builder?
Can I Add the Date to the Scoring Group?
Can I Select a Scoring Group as a Cohort Filter?
How to Schedule a Notification within a Patient's Time Zone?
Data Storage
What Should I Do if I Notice a Mistake/Unlocalized Text/a Bug in the App?
How to Whitelist inCytes™ Email Address
Selecting Server for PI data
Compliance with 21 CFR PART 11 and Analogs
Can I Select the Protocol Version when I'm Adding a New Case?
Will the Patient receive an SMS reminder if they are not registered on the Patient Portal?
Can I Create a Case without Sending an Enrollment Email to the Patient?
Patient Communication
Circle Customization
Do You Have a Mobile App?
SMS Patient Communications
Can the Investigator Create Two Cases for One Patient within One Circle?
Fee Schedule and Plans
How do I Choose and Set Up the Right Account(s)?
Is the Existing Report Automatically Updated with the New Data?
Can Two Users in the Same Circle Have the Same Team Members?
How to Make Patients' PI Data Visible to Service Providers
How do I Remind Patients to Complete Surveys?
Can I Assign More Than One Delegate for the Survey so they can Assist in Completing Surveys?
How to Reassign Tasks (for Service Providers)
How to Re-assign Circle Administration
How to Review My Protocol?
How to Change Account Language
How to Delete a Test Case
Survey Scheduling and Behavior
Can I Add a Link to the Circle Description?
Can I Have a Trial/Demo Version of the inCytes™ App?
How to Find the Required Task
How to Contact My Patients in inCytes™
How to Create a Test Case
How to Accept an Invitation (for a Service Provider
Delegates
Report Building
Reading Legend
Reading Cohorts
Where Can I Find Circle Statistics?
Hierarchy
Service Provider
HCP Assisted Registration
Consent
Patient Emails
Benchmarc™ Office Brochure (Downloadable)
Canonical Questions
Cases
Expiration Date
Can I Limit Completing the Survey for Patients When It’s not Relevant Anymore?
Can I Change the Order of the Surveys in My Protocol Version?
How to Start or Stop Sponsoring a Circle Member
How do I See all My Cases/Patients/Circles/Tasks?
How to Become a Sponsor
Sponsorship / Sponsoring circles
Monitoring Progress
Subscriptions
Circle Sponsorship Agreement
How to Message Team Members
Can I Request a Change in the Protocol?
How to Send Patient Surveys
Automatic Logout Feature
How to Edit the Name of the Report
How to Remove the Report
How to Edit an Existing Report
How to Add Indication/Treatment to Patient Report
How to Find PHI
How to Accept an Invitation to a Circle
How to Message Circle Members
How to Leave a Circle
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Knowledge Base for Patients
Knowledge base
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F.A.Q.
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How to Edit Patient Contact Information

How to Edit Patient Contact Information

Since Jul, 30th (Hermes release) you can update all the patient information including the patient’s email. Changing the email automatically triggers an invitation email.

  1. Select Patients at the navigation bar
  2. Click three dots next to the Patient you wish to edit
  3. Select Edit Patient and apply the requested changes
  4. Click SUBMIT

Changes on the Edit Patient modal will be displayed on all cases for this patient.

Tip: Use the search field at the top of the patient list to quickly locate the patient

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