Knowledge Base for Investigators

How to Resend an Invitation to a Patient

How to Resend a Survey Reminder to a Patient?

How to use SMS for patient onboarding?

Commencement Date

Sponsorship Agreement (June, 2022)

RegenMed Standard Non-Disclosure Agreement (May, 2022)

inCytes™ Patient Consent (June, 2022)

Product/Service Charges and Payment Terms

Standard Definitions

I Can’t Create a Case. How to Troubleshoot Case Creating Issues

I can’t sponsor the user while inviting him

I have problems with access to the app tabs

Can I Enroll the Same Patient into Multiple Circles?

What is the Difference Between Adding a Case vs Adding a Patient?

Why is My Patient Not Receiving the Email?

Gestattungsvertrag inCytes™

Convenio de Licencia inCytes™

Accord de Licence inCytes™

Methods of Patient Enrollment

How Will I Know A Survey is Due for My Patient?

How will I Know if a Patient Completed Registration?

What if My Patient Doesn’t Want to Provide Their Email Address?

Granting Access to Data for Service Providers

Can I Email My Patients to Remind Them of a Survey?

How to Bookmark inCytes™ to My Browser?

How to Bookmark Pages on Any Browser

Can I Select the Date to Compare Data/results in the Report Builder?

Can I Add the Date to the Scoring Group?

Can I Select a Scoring Group as a Cohort Filter?

How to Schedule a Notification within a Patient's Time Zone?

What Should I Do if I Notice a Mistake/Unlocalized Text/a Bug in the App?

How to Whitelist inCytes™ Email Address

Selecting Server for PI data

Compliance with 21 CFR PART 11 and Analogs

Can I Select the Protocol Version when I'm Adding a New Case?

Will the Patient receive an SMS reminder if they are not registered on the Patient Portal?

Can I Create a Case without Sending an Enrollment Email to the Patient?

Patient Communication

Circle Customization

Do You Have a Mobile App?

SMS Patient Communications

Can the Investigator Create Two Cases for One Patient within One Circle?

Fee Schedule and Plans

How do I Choose and Set Up the Right Account(s)?

Is the Existing Report Automatically Updated with the New Data?

Can Two Users in the Same Circle Have the Same Team Members?

How to Make Patients' PI Data Visible to Service Providers

How do I Remind Patients to Complete Surveys?

Can I Assign More Than One Delegate for the Survey so they can Assist in Completing Surveys?

How to Reassign Tasks (for Service Providers)

How to Re-assign Circle Administration

How to Review My Protocol?

How to Change Account Language

How to Delete a Test Case

Survey Scheduling and Behavior

Can I Add a Link to the Circle Description?

Can I Have a Trial/Demo Version of the inCytes™ App?

How to Find the Required Task

How to Contact My Patients in inCytes™

How to Create a Test Case

How to Accept an Invitation (for a Service Provider

Report Building

Reading Cohorts

Where Can I Find Circle Statistics?

Service Provider

HCP Assisted Registration

Benchmarc™ Office Brochure (Downloadable)

Canonical Questions

Expiration Date

Can I Limit Completing the Survey for Patients When It’s not Relevant Anymore?

Can I Change the Order of the Surveys in My Protocol Version?

How to Start or Stop Sponsoring a Circle Member

How do I See all My Cases/Patients/Circles/Tasks?

How to Become a Sponsor

Sponsorship / Sponsoring circles

Monitoring Progress

Circle Sponsorship Agreement

How to Message Team Members

Can I Request a Change in the Protocol?

How to Send Patient Surveys

Automatic Logout Feature

How to Edit the Name of the Report

How to Remove the Report

How to Edit an Existing Report

How to Add Indication/Treatment to Patient Report

How to Find PHI

How to Accept an Invitation to a Circle

How to Message Circle Members

How to Leave a Circle

Searching for patient related article? Navigate to the

Knowledge Base for Patients

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How to Find PHI

How to Find PHI

By default, PHI is hidden when you open the case detail screen.

‍To see PHI:

Click Cases at the navigation bar
Select the required case from the list
Click an “Eye” icon

Note that clinicians can see only their patients' PHI.

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