Please follow the recommendations to avoid problems with your exported file:

1. Please make sure that the software you work with is up-to-date and you use the latest version (of Excel, or any other programme you use to work with the export).
2. Do not re-send the exported report (esp, from one operating system to another) since these actions may “break” the file.
3. If you can’t open the report, try to move to a different computer (with another operating system) and re-export / re-open the downloaded report.

If the problem persists, please contact our support team or your account manager.