Knowledge Base for Investigators

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Knowledge Base for Patients


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At the end of the billing period, inCytes forms the bill to Stripe with identifying the proper Sponsor ID and all the products which this funder must be charged for:  

          + SMS Patient reminders are ALL chargeable, including successfully sent and chargeable failed SMS   

          - 2 FA SMS ARE NOT charged (for both categories: Patients and Team members)  

          *  Pricing: according to the 4 tiers configured in Stripe  


Each Stripe Invoice includes the link to the Usage Statistics report with the details on subscriptions and case usage.  

If the Customer’s payment fails, all the users funded by this Customer will lose access to the platform.  

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