In our system, we have three time zones in which the patient-oriented emails and SMS reminders are sent out:
During the registration process, the time zone is set based on the subscriber’s local time. All investigators who registered before March 10, 2022 were assigned to the USA (UTC-6).
Any subscriber can define their own time zone.
Team members will inherit the same time zone as their subscriber.
Please contact your Account Manager to set a preferable time zone for sending emails/SMS to your patients.
The case commencement date settings affect the time that emails and SMS messages are sent.
Key items / settings:
Result: All emails, SMS and Benchmarc™ messages which are due will be sent immediately (possible delay of ~10-15 minutes).
Key items / settings:
Result: Emails and SMS are sent from 8 AM on the following after the case creation day, Benchmarc™ Home Messages are triggered based on UTC 00:00. When an investigator and a patient have different time zones and the time lapse is great, there are nuances in email and SMS delivery.
E.g., If the case was created in Singapore (UTC+8) and the patient’s time zone is USA (UTC-6), US patients have to wait several hours to receive their notifications.)
Survey availability is based on the patient's local time. Patient-oriented surveys are available on Benchmarc™ beginning at 12 AM on the due date.
When an investigator and a patient are in the same time zone, there is no delay in survey availability from the investigator’s standpoint.
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