Browser Recommendations and Troubleshooting

The following browser recommendations will improve your experience using Benchmarc™.

1. Use supported browser

Please make sure that you use the latest version of Chrome, Firefox, Microsoft Edge, or Safari. We cannot guarantee smooth user experience on iOS 11 and lower.

Find out if your device is compatible with our app.

2. Clear your browser's cache

Clearing your browser's cache may help to resolve problems with displaying information.

3. Log out and re-login to your Benchmarc™ account

Try using Benchmarc™ again to see if the problem has been solved. If it persists, continue reading this article for other options.

4. Use Incognito mode / private browsing

We recommend you to use the Incognito Mode / Private Browsing mode in your browser instead of cleaning cache or website cookies. User sessions initiated in such mode won't rely on previous data.

a. Open the system email from our Benchmarc™ application. You may want to use search for "Benchmarc" as a sender

b. Right-click the blue call-to-action button and select "Open link in incognito window (Windows) / "Open Link in New Private Window" (macOS)

5. Try a different browser and/or move to a different computer

You may find it helpful to have more than one browser installed on your computer. If you run into problems using Benchmarc™, moving to another browser may resolve your issues. You can also try moving to a different computer to see if the problem persists. This may help to discern whether your issue was a problem with your browser or computer, or with Benchmarc™.

Caution: Sometimes the reason that disturbs you from logging in to Benchmarc is an ad blocker. If this is your case, here are the steps to solve the problem:

• Either log in to Benchmarc directly on https://patient.incytesapp.co

• Or try another browser which does not have ad blocker app installed in it.

Still having problems?

If the issue persists in several browsers, and on different computers, please report your problem to our support team.