In order to enhance patient compliance, you have the option to resend survey reminders:

• From Your Task List
• From the Case Detail screen
• From the Task Detail screen

Note: A maximum of 2 reminders may be sent to a single patient within a two-hour period.

Caution: When your patient's email is marked as bounced, we stop sending any reminders to them until the problem is fixed (if possible). In this case, the patient will get the survey reminder either via SMS if you have this option on or as a push reminder if your patient installed our mobile app and stays logged in.

Method 1: From Your Task List

All overdue tasks (surveys) are marked red in the Task list, so you can easily recognize who of your patients/delegates haven’t completed the survey yet.

To resend the survey reminder:

1. Navigate to Tasks and click three dots next to the required task
       1. Learn how to find the required task

2. Select

Resend Reminder

Tip: You can get to your Tasks list right from your Dashboard by clicking VIEW ALL at the top right of the My Tasks field

Method 2: From the Case Detail Screen

1. Go to Cases and select the required one from the list

2. On the Case Detail page, click

RESEND REMINDER

below the required overdue task

Method 3: From the Task Detail Screen

1. Go to Tasks and select the required one from the list
2. Click RESEND REMINDER at the top right of the Task detail screen

You can also email your patients to remind them of a survey due.