There are two ways to send survey reminders in efforts to improve patient compliance:

1. Automatically, according to the preset survey scheduling. This method allows reminders to be sent through:

• Email - by default, reminders are sent to all patients who have provided their email address.
• SMS - for patients who prefer phone communications or do not have an active email account.
• Push Notifications - patients who have installed the Benchmarc mobile app will receive reminders through push notifications.

2. Manually, out of preset scheduling

Note: If the patient has installed the Benchmarc app, has the SMS option turned on, and has provided all their contact information in their profile, they will receive all reminders - email, SMS, and push - at the same time.

Please contact your Account Manager to turn on SMS alerts, or to set up due dates for survey reminders.