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Knowledge Base for Patients

How do I Remind Patients to Complete Surveys?

There are two ways to send survey reminders in efforts to improve patient compliance:

1. Automatically, according to the preset survey scheduling. This method supports reminders to be sent via:

2. Manually, out of preset scheduling

With the Benchmarc app installed, SMS option on and all the contact information provided in the profile, the patient will get all the reminders - email, SMS and push - simultaneously

Please contact your Account Manager to turn on SMS alerts, or to set up due dates for survey reminders.

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